Returns and refunds


Return Policy

 

We hope you are delighted with your Hika Home purchase. If for any reason you wish to return your purchase from this Site, we will accept merchandise for a refund or merchandise credit under the following conditions:

  • Unused Items must be in their original condition and in their original packaging.
  • Any damaged, used, or altered returns or anything Hika Home considers unreasonable will not be accepted and will be returned to the customer.
  • Receipt and tracking number  must be received by Hika Home no later than 10 days after the date of delivery.
  • Returns received outside the above time frames are accepted at Hika Home discretion. Sale items and exchanged items are final sales and may not be returned or exchanged.
  • All return package must received by Hika Home and in its original condition and packaging .

We will accept merchandise returned in its original condition and packaging . Merchandise sale price will be refunded.  We do not refund shipping fees. 

NOTE: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you not comply ship with address we provide we don’t guarantee that we will receive your returned item.

All returns require a Return Authorization. To obtain a Return Authorization form, please contact us at support@hikahome.com

 

RETURN AND EXCHANGE

If you are not completely satisfied with your purchase you may send your item(s) for return within 10 days of receipt. We provide 90% credit (10%restocking fees) as long as the product is received in new condition. Any original freight/handling cost is deducted from your credit if shipping was complimentary at checkout. All products on sale are on sale and not returnable.

To return an item(s) please email support@hikahome.com to obtain your Return Merchandise Authorization (RMA) which our support team will provide for all authorized returns. Once you receive your RMA number send your return items back for return using insured UPS or FedEx for safe receipt with Tracking number.

All item/s must be unworn and unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted.

Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from support@hikahome.com. If shipping was complimentary at checkout, original freight/handling cost will be deducted.

Any returns which are received after 5 days of receiving your RMA will be accessed a 20% late fee.
Any returns without an RMA are subject to a penalty of 50% percent of the purchase amount.
Any returns which apply coupon codes or promotion code at purchase will be deducted a 20% penalty and issued a store credit.
We do not accept returns after 14 days.

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

If you want to return or exchange the slipcover within 30 days since you received it please submit the form at the contact us page. We’ll get back to you within 1-2 business day and provide you a return address. 

 

Order Cancellation and Return Policy

Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

Please email us quickly, especially for sofa cover orders because production starts after 24 hours.

Please note that your refund will not include any promotions or discounts applied to your order. There is a 15% cancellation fee for all canceled orders

 

Sale Products | Custom Order Sofa Covers

*We do not accept Sale, Discount, or Mark Down product returns. All products sold with a discount are Final Sale and non-returnable. Custom order SOFA COVERS are subject to a 50% restocking fee and issued store credit.

*We do not accept or issue refund if you received the right colors but due the product color is slightly deeper colors or mute colors , please understand the color of dyed cloth will appear slightly color different when comes to bulk production.However, in the actual production, the color of the finished product is sometimes inconsistent with the specified standard color and exceeds the allowable color difference standard.So the color difference defect is formed. therefore it did happen in awhile. we are so sorry about that.Velvet also has two-tone fabric with a short pile that reflects light, making the color change depending on the angle you look at it from. Colors will look different depending on the light, setting, and a range of other factors.

Since the difference between different monitors, the picture may not reflect the actual color of the item. We guarantee that the pattern is same as shown in the photos. 

 

 

Damaged Product

Customer has 24 hours after delivery to inform us if and products they received are damaged or has a defect we will surely replace the item immediately. 

Note: Our team will inspect / verify the photo(s) before we issue out a replacement. we reserves the right to refuse any replacement and refund if it does not meet the above criteria.

 All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page.

 

I have received an incorrect item or items are missing

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our returns process to minimize any delays:

  1. Contact our customer support through support@hikahome.com with your order number.

  2. Send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

  3. You must make sure you contact us within the warranty period of 30 days.

    Possible Solutions:

    • - If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

    • - If we have shipped the wrong item: we will either refund you in partial or dispatch an alternative item (if applicable and available). 

     

    Refused Shipment

    Refused shipments will incur a 25% penalty and issued a store credit. Any bank disputes resulting in store credit reactivation will incur a 30% reactivation fee and be re-issued remaining store credit immediately upon confirmation of bank resolution by customer.

     

    Warranty exemption

    1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

    2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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