We will accept merchandise returned in its original condition and packaging . Merchandise sale price will be refunded. We do not refund shipping fees.
NOTE: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you not comply ship with address we provide we don’t guarantee that we will receive your returned item.
All returns require a Return Authorization. To obtain a Return Authorization form, please contact us at email@example.com
RETURN AND EXCHANGE
If you are not completely satisfied with your purchase you may send your item(s) for return within 10 days of receipt. We provide 90% credit (10%restocking fees) as long as the product is received in new condition. Any original freight/handling cost is deducted from your credit if shipping was complimentary at checkout. All products on sale are on sale and not returnable.
To return an item(s) please email firstname.lastname@example.org to obtain your Return Merchandise Authorization (RMA) which our support team will provide for all authorized returns. Once you receive your RMA number send your return items back for return using insured UPS or FedEx for safe receipt with Tracking number.
All item/s must be unworn and unaltered, and all original tags must be attached. Laundered, smoked in, used and worn items will not be accepted.
Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from email@example.com. If shipping was complimentary at checkout, original freight/handling cost will be deducted.
Any returns which are received after 5 days of receiving your RMA will be accessed a 20% late fee.
Any returns without an RMA are subject to a penalty of 50% percent of the purchase amount.
Any returns which apply coupon codes or promotion code at purchase will be deducted a 20% penalty and issued a store credit.
We do not accept returns after 14 days.
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
If you want to return or exchange the slipcover within 30 days since you received it please submit the form at the contact us page. We’ll get back to you within 1-2 business day and provide you a return address.
Order Cancellation and Return Policy
Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
Please email us quickly, especially for sofa cover orders because production starts after 24 hours.
Please note that your refund will not include any promotions or discounts applied to your order. There is a 15% cancellation fee for all canceled orders
Sale Products | Custom Order Sofa Covers
*We do not accept Sale, Discount, or Mark Down product returns. All products sold with a discount are Final Sale and non-returnable. Custom order SOFA COVERS are subject to a 50% restocking fee and issued store credit.
*We do not accept or issue refund if you received the right colors but due the product color is slightly deeper colors or mute colors , please understand the color of dyed cloth will appear slightly color different when comes to bulk production.However, in the actual production, the color of the finished product is sometimes inconsistent with the specified standard color and exceeds the allowable color difference standard.So the color difference defect is formed. therefore it did happen in awhile. we are so sorry about that.Velvet also has two-tone fabric with a short pile that reflects light, making the color change depending on the angle you look at it from. Colors will look different depending on the light, setting, and a range of other factors.
Since the difference between different monitors, the picture may not reflect the actual color of the item. We guarantee that the pattern is same as shown in the photos.