Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Hika Home are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

 

We ship (Priority post)international orders via DHL and FedEx. Average delivery time is 6-15 business days, but could take longer depending on your country's customs process. This is outside of the control of Hika Home and the shipping carrier. With DHL, once your order arrives in your country, it is transferred to your local postal carrier for final delivery, and DHL tracking may stop updating. If it's been more than 5 weeks, contact us and we will help track down your order. Please note that certain countries may apply tariffs after the package is accepted. We recommend checking with your local post office to find out if that applies to you as Hika Home does not cover customs fees, import duties, taxes or other charges.

 

Shipping time varies by location. These are our estimates:

Location

Express Post

United States

05-10 Business days

Canada, Europe

05-15 Business days

Australia, New Zealand

05-15  Business days

Central & South America

05-15 Business days

Asia

05-15 Business days

Africa

15-30 Business days

 

 

 

 

Location

*Estimated Free Shipping Time COVID 19

United States

15-30 Business days

Canada, Europe

15-50++Business days

Australia, New Zealand

15-50++  Business days

Central & South America

15-55++ Business days

Asia

14-30 Business days

Africa

15-30 Business days

Max Free shipping delivery time – 60 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

 

IMPORT TAXES & CUSTOMS FEES

Please be aware that in all cases the customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt.

These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union), and any handling fees applied by the shipping provider.

DHL usually sends an invoice a few days after delivery whereas EMS (JP Post) generally charges the required sum at delivery.

For Airmail Small Packet, your national carrier will generally bill you when applicable.

We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying on JAPAN KUTANI SHOP, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.

For our customers in the USA: Most packages with a declared value under $800 USD will be cleared without any fee. If you purchase more than that amount, we will split your order into multiple shipments as best we can.

*We will do our best, but we will not be responsible for any failure to do so.
*If a shipment is split into multiple shipments, the shipping date may be shifted by one day for each package.

For our customers in Australia: Orders below $1000 AUD are regarded as 'low-value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information, please visit the Australian customs website.

For our customers in Canada: Orders above $20 CAN require that you pay the applicable duties and the GST. For more information, please visit the Canadian customs website.

For our customers in Singapore: Orders above $400 SGD require that you pay the applicable duties and the GST. For more information, please visit the Singapore customs website.


For our customers in the EU: EU Directives calculate the Total Value of the order as a combination of the price of product and shipping fees.

- For orders with a Total Value of 22 Euros and below: Exempted from both tax and import duty.
- For orders with a Total Value ranging between 22 to 150 euros: The buyer is responsible for paying the consumption tax of the total value.
- For orders with a Total Value that exceeds 150 euros: The buyer is responsible for paying both consumption tax and import duty of the total value.

Additional information on importing goods to Switzerland Germany United Kingdom

 

PLEASE TAKE NOTE "NO RUSH ORDERS FOR SOFA COVERS PLEASE" THESE ITEMS ARE CUSTOM MADE-TO-ORDER AND SHIPPING TIME MAY BE LONGER THAN THE USUAL. 

 

** THESE ARE ESTIMATED DELIVERY TIMES. However, due to our inability to control the transportation, the arrival time will be different according to the actual situation.

ORDER FULFILLMENT

WE SHIP DAILY FROM MONDAY THROUGH SATURDAY, 52 WEEKS A YEAR EXCEPT FOR SUNDAYS AND HOLIDAYS. ORDERS PLACED BY 10.00 PM CST OR 04.00 AM CET SUNDAY-FRIDAY WILL START TO BE MADE THE NEXT DAY. OCCASIONALLY ORDERS MAY NOT SHIP THE ‘NEXT-DAY’ DUE TO STOCK ISSUES, LACKING ORDER INFORMATION OR BILLING DELAYS. ORDERS PLACED ON SATURDAYS WILL SHIP THE FOLLOWING MONDAY OR NEXT OPEN BUSINESS DAY.